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How long do repairs take?Most repairs are done the same business day they are received but always less than 24 hours. Orders are shipped back within 24 hours or less upon receipt.
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What address do I ship to ?Our address is: Martyn Auto Electronics 40 Main St. Westfield, MA 01085 NOTICE: our old address used to be: 16 Squawfield Rd. Westfield, MA 01085 MAKE SURE YOU SEND YOUR ITEMS TO CORRECT ADDRESS
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How does the shipping process work ? Who pays for shipping ?At Martyn Auto Electronics, we strive to make the shipping process for your instrument cluster repair as straightforward as possible. You are responsible for shipping the instrument cluster to us using the service and carrier of your choice. Although you can select any carrier, we recommend using USPS for its affordability, reliability and convenience. When you place your order, the shipping charge you pay covers the return shipping of your instrument cluster back to you via USPS. There’s no need to include a prepaid return shipping label when you send your item to us, since the return shipping is already accounted for in your order fee. This streamlined process ensures that once your instrument cluster is repaired, we'll promptly ship it back to you without any additional charges or hassle.
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How do we do return shipping?We return all units via USPS Priority mail or UPS Ground and we email you the tracking number once the order has been shipped. Overnight and express service is available, just select appropriate return shipping service when ordering.
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Will my current mileage change?No. We rebuild your original cluster and it is returned with the same mileage. No programming or flashing is necessary.
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Can I drive my vehicle without the cluster in it?Yes your vehicle is drivable without clusters but you must understand doing so at your own risk. Using a GPS unit such as Garmin or Tom Tom will provide you with a speedometer and odometer (for fuel gauge reference).
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What forms of payment do you accept?All major credit cards/ you can also pay here on the site by clicking the PayPal links, no PayPal account is required. On PayPal you can pay by credit card or checking account (E-check). We accept VISA, MASTERCARD OR DISCOVER.
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What exactly do you repair in instrument clusters?For instrument clusters we repair and upgrade all gauges to new OEM fail-free gauge motor mechanism (stepper motors), backlighting bulbs, shift indicator (prnd..) display, internal power supply, and other electronic circuit and component issues, (issues like: that may cause Instrument cluster to drain the battery when vehicle is turned off etc) and more. We fully test entire instrument cluster after repair and recalibrate all gauges.
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How do I remove SRS airbag module?Disconnect battery, negative terminal first than positive terminal. Remove SRS airbag module. If you are still unsure you can always reach out to us or do a quick google search for your make and model then airbag module location Even if you do not find your exact make and model you'll have a frame of reference for how to remove yours.
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How do I Install SRS airbag module after repair?Disconnect battery negative first than positive terminal. install and connect SRS airbag module. Reconnect battery. Turn switch to "accessory". Wait few seconds the SRS light should stop flashing. Turn off the key.
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How do I remove the instrument cluster from my vehicle ?Tools Required: - Ratchet wrench - Socket extender - 7mm socket - Trim removal tool Preparation Steps: - Park on a Level Surface: Ensure your vehicle is parked on a flat and stable area to avoid any movement. - Turn the Key to the Auxiliary or First Setting: This step ensures that the electrical components, including the instrument cluster, are accessible but the engine is off. - Adjust the Shifter: Pull the shifter down to the lowest position (typically, this is the '1' or 'L' position). This provides more room for trim removal. - Lower the Steering Wheel: Adjust the steering wheel to its lowest position to allow easier access to the instrument cluster area. Removing the Instrument Cluster. - Use the trim tool to carefully remove the dash panel from around the instrument cluster. Start with the passenger side corner to pull it loose more easily. Be careful not to break any of the clips or gouge the plastic face. - Next use the 7mm socket and extender and ratchet to remove the four screws from around the instrument cluster. They sit just behind the “corners” of the cluster. - Once the instrument cluster is loose, pull it out of the dashboard and unplug the master connecter from the backside of the cluster. Be careful not to pull the wires when unplugging the connector.
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Do we provide a warranty?We provide a lifetime warranty on all Instrument clusters' gauges (stepper motors). However repair attempts made be other parties cannot be guaranteed if damage was done to the circuit board.
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